{"id":14836,"date":"2024-11-01T11:53:35","date_gmt":"2024-11-01T09:53:35","guid":{"rendered":"https:\/\/gren.com\/ee\/?p=14836"},"modified":"2024-11-01T12:09:36","modified_gmt":"2024-11-01T10:09:36","slug":"kliendirahulolu2024","status":"publish","type":"post","link":"https:\/\/gren.com\/ee\/uudised\/kliendirahulolu2024\/","title":{"rendered":"Kliendirahulolu uuring 2024: Greni kliendid Eestis on lojaalsed ja rahulolevad"},"content":{"rendered":"<style type=\"text\/css\">.page-hero{padding:140px 0 30px;position:relative}.page-hero-content{max-width:300px}.page-hero h4,.page-hero p{font-size:16px;font-weight:400;line-height:24px}.page-hero .date{margin-top:24px;color:#fff;font-size:20px}.page-hero-video-wrap{position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;overflow:hidden}.page-hero-video{width:100%;height:100%;object-fit:cover}@media(min-width: 576px){.page-hero-content{max-width:850px}}@media(min-width: 992px){.page-hero{padding:210px 0 64px}.page-hero h4,.page-hero p{font-size:24px;line-height:30px}}\n\n\/*# sourceMappingURL=block-page-hero.min.css.map*\/<\/style><section id=\"page-hero-block_5aa0a5f0ea45057ec0c2fb98a39e04fe\" class=\"block page-hero\" style=\"background: url(https:\/\/grenweb01.blob.core.windows.net\/gren-web-prod\/sites\/4\/2024\/09\/Group-63.jpg) no-repeat center\/cover\">\n\t<div class=\"container\"  data-block-animate>\n\t\t\t\t\t<div class=\"page-hero-content text-wrap\"  data-animate-part>\n\t\t\t\t<h1><span style=\"color: #ffffff\">Kliendirahulolu uuring 2024: Greni kliendid Eestis on lojaalsed ja rahulolevad<\/span><\/h1>\n\n                <div class=\"date\">01.11.24<\/div>\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<style type=\"text\/css\">.full-width-written-content p>a{font-weight:700}\n\n\/*# sourceMappingURL=block-full-width-written-content.min.css.map*\/<\/style><section id=\"full-width-written-content-block_ddd2882ac4412da6e366e0085b2ea546\" class=\"block full-width-written-content\">\n\t<div class=\"container\" data-block-animate>\n\t\t<div class=\"text-wrap\" data-animate-part><h6>Greni kliendilojaalsus Eestis on t\u00f5usnud 84 rahuloluindeksi punktini, mis \u00fcletab nii Euroopa kui ka maailma kommunaalteenuste sektori keskmisi n\u00e4itajaid. Greni soovitusindeks on Eestis 21 punkti.<\/h6>\n<p>K\u00e4esoleva aasta kevad-suvel uuringufirma Kantar poolt l\u00e4bi viidud kliendirahulolu uuring n\u00e4itab m\u00e4rkimisv\u00e4\u00e4rset kasvu Greni Eesti klientide lojaalsuses ja rahulolus, saavutades muljetavaldava skoori 84 punkti ja \u00fcletades selgelt nii teiste Balti riikide kui ka Euroopa ning maailma kommunaalteenuste sektori keskmisi n\u00e4itajaid.\u00a0Uuringule vastajad hindasid k\u00f5rgelt \u00fcldist rahulolu teenustega ning head koost\u00f6\u00f6d. Suurimad rahulolupunktid tulid veebiteenuste, arvelduste ja klienditeeninduse osas, samas esitati ettepanekuid t\u00e4iustada planeerimata katkestustest teavitamist.<\/p>\n<p>Kliendid v\u00e4\u00e4rtustavad hinnakujunduse l\u00e4bipaistvust ning peavad ettev\u00f5tet vastutustundlikuks ja usaldusv\u00e4\u00e4rseks. Uuringust selgus, et 56 protsenti Eesti klientidest kuuluvad nn &#8220;apostlite&#8221; kategooriasse \u2013 nad levitavad positiivset suust suhu reklaami ja julgustavad ka teisi ettev\u00f5tte teenuseid tarbima. Kliendirahulolu tase on eriti k\u00f5rge Tartu piirkonnas, kus rahulolu skoor ulatub lausa 97 punktini (kasv aastaga +17 punkti). Samas, ka P\u00e4rnus on tulemused aastaga tublisti paranenud \u2013 rahuolu on t\u00f5usnud 8 punkti v\u00f5rra, olles n\u00fc\u00fcd 86 punkti. Greni klientide rahulolu skoor Ida-Virumaal on 68 punkti ning see on kindlasti piirkond, mis vajab senisest veelgi rohkem t\u00e4helepanu.<\/p>\n<p>Eesti klientide hinnangul on ettev\u00f5tte teenused tervikuna v\u00e4ga heal tasemel. Uuringust selgus, et enim kiideti digisuhtlust \u2013 klientide jaoks on Greni veebiplatvorm ja digiteenused mugavad ja h\u00f5lpsasti kasutatavad, saades 10 punkti skaalal hindeks 7,7\u20137,9 punkti. V\u00e4ga heaks hinnati ka arvete ja hinnakujundusega seonduvat \u2013 kliendid peavad arveid l\u00e4bipaistvateks, loetavateks ja korrektseteks (8,7\u20138,8 punkti). Greni klienditeenindust hinnatakse samuti suurep\u00e4raseks, keskmiselt 8,5\u20138,9 punkti v\u00e4\u00e4riliseks, ning kliendid peavad teenindust asjatundlikuks ja lubadusi t\u00e4itvaks.<\/p>\n<p>Uuringu tulemuste p\u00f5hjal sai Greni kaugk\u00fcttev\u00f5rgu personal 10-punkti skaalal keskmiselt 8,6\u20138,7 punkti. See tulemus n\u00e4itab, et t\u00f6\u00f6tajate usaldusv\u00e4\u00e4rsus ja kompetentsus on v\u00e4ga hinnatud. Umbes 20 protsenti klientidest olid\u00a0 uuringule eelnenud kuue kuu jooksul suhelnud kaugk\u00fcttev\u00f5rgu tehnilise personaliga, n\u00e4iteks soojuss\u00f5lme paigaldaja v\u00f5i tehnilise toega.<\/p>\n<p>Uuringust selgub, et Eesti kliendid v\u00e4\u00e4rtustavad keskkonnas\u00f5bralikku k\u00fcttevalikut ja leiavad, et Greni poolt pakutav kaugk\u00fcte on usaldusv\u00e4\u00e4rne ja pikas perspektiivis soodne lahendus. Ligikaudu 40 protsenti klientidest on teadlikud, et nende kaugk\u00fcte p\u00e4rineb biok\u00fctustest, mis aitab kaasa \u00f6koloogilise jalaj\u00e4lje v\u00e4hendamisele. Keskkonnaaspekti olulisust k\u00fctteallika valikul hinnati 6,5 punktiga.<\/p>\n<p>Greni br\u00e4ndi kuvand Eestis on kindlalt positsioneeritud ja uuringu tulemused n\u00e4itavad, et kliendid hindavad ettev\u00f5tte usaldusv\u00e4\u00e4rsust, professionaalsust ja vastutustundlikkust, andes sellele 8,2\u20138,4 punkti. Grenil on tugev maine ja ettev\u00f5te on kinnitanud oma positsiooni Eesti turul usaldusv\u00e4\u00e4rse ja stabiilse energiapartnerina.<\/p>\n<p>Kliendirahulolu uuring toimus Eestis, L\u00e4tis ja Leedus 25. m\u00e4rtsist 15. aprillini 2024.<\/p>\n<\/div>\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":14234,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[9,11,8,6,5,14,18,10,13,12],"class_list":["post-14836","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uudised","tag-gren","tag-ida-virumaa","tag-kaugkute","tag-kuttevork","tag-parnu","tag-rahulolu","tag-soovitusindeks","tag-tartu","tag-viru","tag-virumaa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kliendirahulolu uuring 2024: Greni kliendid Eestis on lojaalsed ja rahulolevad - 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