{"id":16843,"date":"2025-10-16T15:29:46","date_gmt":"2025-10-16T12:29:46","guid":{"rendered":"https:\/\/gren.com\/ee\/?p=16843"},"modified":"2025-10-16T15:29:47","modified_gmt":"2025-10-16T12:29:47","slug":"greni-kliendirahulolu-eestis-tousis-rekordtasemele","status":"publish","type":"post","link":"https:\/\/gren.com\/ee\/uudised\/greni-kliendirahulolu-eestis-tousis-rekordtasemele\/","title":{"rendered":"Greni kliendirahulolu Eestis t\u00f5usis rekordtasemele"},"content":{"rendered":"<style type=\"text\/css\">.page-hero{padding:140px 0 30px;position:relative}.page-hero-content{max-width:300px}.page-hero h4,.page-hero p{font-size:16px;font-weight:400;line-height:24px}.page-hero .date{margin-top:24px;color:#fff;font-size:20px}.page-hero-video-wrap{position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;overflow:hidden}.page-hero-video{width:100%;height:100%;object-fit:cover}@media(min-width: 576px){.page-hero-content{max-width:850px}}@media(min-width: 992px){.page-hero{padding:210px 0 64px}.page-hero h4,.page-hero p{font-size:24px;line-height:30px}}\n\n\/*# sourceMappingURL=block-page-hero.min.css.map*\/<\/style><section id=\"page-hero-block_c20d9357e2a762d464229b58c2ffac2d\" class=\"block page-hero\" style=\"background: url(https:\/\/grenweb01.blob.core.windows.net\/gren-web-prod\/sites\/4\/2024\/09\/Group-63.jpg) no-repeat center\/cover\">\n\t<div class=\"container\"  data-block-animate>\n\t\t\t\t\t<div class=\"page-hero-content text-wrap\"  data-animate-part>\n\t\t\t\t<h1><span style=\"color: #ffffff\">Greni kliendirahulolu Eestis t\u00f5usis rekordtasemele<\/span><\/h1>\n\n                <div class=\"date\">16.10.25<\/div>\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<style type=\"text\/css\">.full-width-written-content p>a{font-weight:700}\n\n\/*# sourceMappingURL=block-full-width-written-content.min.css.map*\/<\/style><section id=\"full-width-written-content-block_86a84b700c08427bfb81f14daedabf6c\" class=\"block full-width-written-content\">\n\t<div class=\"container\" data-block-animate>\n\t\t<div class=\"text-wrap\" data-animate-part><p>Greni Eesti klientide rahulolu ja lojaalsus on t\u00f5usnud 94 rahuloluindeksi punktini. See on k\u00fcmnepunktiline kasv v\u00f5rreldes eelmise, 2024. aastaga ,ning tulemus, mis \u00fcletab nii Balti riikide kui ka Euroopa ja maailma energiasektori keskmisi n\u00e4itajaid. Uuringufirma Kantar t\u00e4navune uuring n\u00e4itab, et Greni kliendid tunnevad end ettev\u00f5tte teenuste kasutamisel kindlalt ja v\u00e4\u00e4rtustavad senisest enam koost\u00f6\u00f6d usaldusv\u00e4\u00e4rse partneriga.<\/p>\n<p>Greni soovitusindeks (NPS) on Eestis t\u00f5usnud 40 punktini, mis n\u00e4itab suurt h\u00fcpet v\u00f5rreldes eelmise aasta 21 punktiga.<\/p>\n<p><em>Uuring toimus 25. m\u00e4rtsist 11. aprillini Greni kliendibaasi juhuvalimi alusel. Uuringu viis l\u00e4bi Kantar.<\/em><\/p>\n<p><strong>Kaugk\u00fctte varustuskindlus ja teenindus saavad kiita<\/strong><\/p>\n<p>Greni kaugk\u00fcttes\u00fcsteemi t\u00f6\u00f6kindlust hinnatakse Eestis v\u00e4ga k\u00f5rgelt \u2013 9 punkti 10-st. Sama k\u00f5rge hinnangu saavad ka ettev\u00f5tte tehnilise personali oskused ja suhtumine. Enamik (87 protsenti) vastanutest on Greni teenustega rahul ning 65 protsenti kuuluvad nn apostlite hulka \u2013 nad on lojaalsed ja rahulolevad ning soovitavad Greni hea meelega ka teistele.<\/p>\n<p>K\u00f5ige suurem rahulolu Greni teenustega on P\u00e4rnus ja Tartus, kus tulemused ulatuvad vastavalt 106 (+20) ja 98 (+1) punktini. Ka Ida-Virumaal on rahulolu v\u00e4ga palju kasvanud, saavutades 86 (+18) punkti taseme. Viljandis on rahulolu Greni teenustega 87 punkti, kuid kuna Viljandi piirkond liideti kliendirahulolu uuringusse alles sel aastal, siis v\u00f5rdlusbaas eelmiste aastatega puudub.<\/p>\n<p><strong>Digiteenused ja lihtne arveldamine teevad elu lihtsaks<\/strong><\/p>\n<p>Greni veebikeskkonda ja digiteenuseid peetakse mugavateks ja arusaadavateks (7,8\u20138,0 punkti). Ka arveldamise teenust hinnatakse v\u00e4ga k\u00f5rgelt \u2013 klientidele esitatavad arved on selged, korrektsed ja sisaldavad kogu vajaliku info (9,1\u20139,2 punkti). Klienditeenindus v\u00e4\u00e4rib samuti kiitust, saades tulemuseks 8,6\u20139,2 punkti. Kliendid toovad v\u00e4lja, et teenindajad on p\u00e4devad, s\u00f5bralikud, abivalmid ja peavad oma lubadustest kinni.<\/p>\n<p><strong>Keskkonnas\u00f5bralik valik loob usaldust<\/strong><\/p>\n<p>Greni kliendid v\u00e4\u00e4rtustavad keskkonnas\u00f5bralikku kaugk\u00fcttelahendust. Tartu klientidest 56 protsenti, P\u00e4rnu klientidest 59 protsenti ja Viljandi klientidest 65 protsenti teavad, et nende kodusid k\u00f6etakse enamasti biok\u00fctusega. Ka Ida-Virumaal on teadlikkus kasvanud \u2013 37 protsenti klientidest teab, et Kohtla-J\u00e4rvel ja J\u00f5hvis kasutab Gren sooja tootmiseks j\u00e4\u00e4ksoojust. Keskkonnaaspekti t\u00e4htsust hinnatakse 6,0 punktiga, mis n\u00e4itab, et roheline m\u00f5tteviis muutub klientide jaoks \u00fcha olulisemaks. Samuti hinnatakse Greni mainet ja br\u00e4ndi kuvandit 8,3 punktiga ning ettev\u00f5tte professionaalsust ja usaldusv\u00e4\u00e4rsust hinnatakse 8,9 punkti v\u00e4\u00e4riliseks.<\/p>\n<p><strong>Kliendid ootavad rohkem n\u00f5u energias\u00e4\u00e4stu kohta ja odavamat hinda<\/strong><\/p>\n<p>Kuigi tulemused on suurep\u00e4rased, n\u00e4evad kliendid ka arenguv\u00f5imalusi. K\u00f5ige tagasihoidlikumad hinnangud said n\u00f5uanded energias\u00e4\u00e4stu v\u00f5imaluste kohta (7,2 punkti) ja soojuse hinna tajutud v\u00e4\u00e4rtus (6,2\u20137,4 punkti). Kliendid ootavad rohkem praktilisi soovitusi ja veelgi kliendis\u00f5bralikumat hinnakujundust.<\/p>\n<p><strong>Gren kindlustab oma liidripositsiooni<\/strong><\/p>\n<p>2025. aasta uuring kinnitab, et Gren on Eestis \u00fcks usaldusv\u00e4\u00e4rsemaid energiaettev\u00f5tteid. Uuringufirma Kantar soovitab keskenduda edaspidi senise k\u00f5rge rahulolutaseme hoidmisele ning klientidega veelgi tihedama suhtluse arendamisele \u2013 eriti n\u00f5ustamisele ja v\u00e4\u00e4rtusp\u00f5hisele suhtlusele.<\/p>\n<\/div>\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":14234,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[9,11,8,6,5,14,10,13],"class_list":["post-16843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uudised","tag-gren","tag-ida-virumaa","tag-kaugkute","tag-kuttevork","tag-parnu","tag-rahulolu","tag-tartu","tag-viru"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Greni kliendirahulolu Eestis t\u00f5usis rekordtasemele - Gren Eesti<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gren.com\/ee\/uudised\/greni-kliendirahulolu-eestis-tousis-rekordtasemele\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Greni kliendirahulolu Eestis t\u00f5usis rekordtasemele - 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